Shipping
Orders arrive within 8 to 15 business days, depending on your selected shipping option. Enjoy free shipping on orders over $50.
Once shipped, you'll receive a tracking number to follow your order’s progress in real-time on our website.
Returns
For hygiene reasons, we only accept exchanges for items that are unopened and in their original packaging.
You have 15 days to request a free return or exchange. After this, a small fee will apply within the following 15 days. Simply email us at info@clermontier.com, and we'll assist you. A prepaid return label will be provided.
Once we receive the item in its original condition, we’ll process your return or exchange promptly. If you have any questions, we're here to help!
Your Order, Delivered with Care
From Our Door to Yours, in 4 Simple Steps
Order Confirmation
We’ve received your order and are getting ready to ship it.
Your Order is Confirmed
Once you’ve placed your order, you’ll receive an email confirmation. We’ll start preparing your items for dispatch.
Processing & Packing
Every item is carefully packed for a safe journey.
We Prepare Your Order
Your items are carefully packed and prepared for shipping. This typically takes 1–7 business days, depending on the item(s).
Shipment
Your order is on its way and ready for tracking.
On Its Way
Your order is shipped! You’ll receive a tracking number so you can follow its progress.
Delivery
Your items, right on time.
Delivered to Your Door
Your order arrives within 8 to 15 business days, depending on the shipping option chosen.