Shipping
HOW MUCH DOES SHIPPING COST?
Shipping rates are calculated at checkout based on your destination and selected shipping method.
At the moment, standard shipping starts from $9.99 for domestic orders and $12.99 for international orders. Express shipping options are also available at checkout where applicable.
We also offer free shipping on qualifying orders over $50.
When will my order arrive?
Orders are typically processed within 1 to 3 business days.
Estimated delivery times are:
- United States: 7 to 12 business days
- International orders: 8 to 15 business days
Please note that delivery times may vary slightly depending on destination, customs, carrier delays, weather conditions, or seasonal demand.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, when available.
Do you offer express shipping?
Yes. Express shipping options are available for selected destinations at checkout, where applicable.
Do you ship internationally?
Yes, Clermontier ships to selected international destinations. Available shipping methods and rates will be shown at checkout based on your location.
Returns
WHAT IS YOUR RETURN POLICY?
We accept returns within 14 days of delivery on eligible items that are unworn, unused, and in their original condition, with tags and original packaging included.
HOW DO I START A RETURN?
To request a return, please contact us at help@clermontier.com with your order number and reason for return.
Once approved, we will guide you through the next steps.
Do you offer free returns?
Return shipping costs are generally the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
When will I receive my refund?
Once your return has been received and inspected, approved refunds are issued to the original payment method within a few business days.
What if my item arrives damaged or incorrect?
If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery and include clear photos so we can resolve the issue as quickly as possible.
ORDERS & SUPPORT
What if I entered the wrong shipping address?
If you notice an error in your shipping details, please contact us as soon as possible at help@clermontier.com.
We will do our best to update your order before it is dispatched, but we cannot guarantee changes once processing has begun.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to make changes or cancel it.
Please contact us as soon as possible and we will do our best to assist.
Can I exchange for another size?
Yes, if you need a different size, please contact our team as soon as possible. We’ll do our best to help arrange an exchange based on item availability and return eligibility.
How can I contact Clermontier?
For any questions about your order, shipping, or returns, please contact us at help@clermontier.com and our team will be happy to assist.
Product Care
How should I care for my Clermontier pieces?
Care instructions may vary depending on the fabric and product type. We recommend checking the care guidance shown on each product page before washing or drying your item.
How should I wash cotton pajamas?
Cotton styles are generally machine washable in cold water with like colors. For best results, tumble dry low or line dry.
How should I care for silky or satin-like styles?
Silky and satin-like fabrics should be handled with extra care. We recommend hand washing cold or using a delicate cycle, then hanging or laying flat to dry.
How should I care for loungewear?
Loungewear styles are generally machine washable in cold water with like colors. Tumble dry low or line dry to help preserve their shape and feel.
Can I iron or steam my pieces?
Yes, in most cases a low heat setting or gentle steaming is best. Always check the care guidance for the specific item before applying heat.