Privacy Policy

Last updated: June 8, 2026

This Privacy Policy describes how Clermontier ("we," "us," or "our") collects, uses, and shares your personal information when you visit clermontier.com, purchase our products, or otherwise interact with us. By using our site, you consent to the practices described below.

Who We Are

Clermontier is an online retailer of premium sleepwear. We operate primarily from Portugal and ship internationally, with the majority of our customers located in the United States. You can contact us at help@clermontier.com regarding any privacy questions or to exercise your rights described below.

Information We Collect

We collect personal information you provide directly to us, including:

Order information: name, billing and shipping address, email address, phone number, and payment information (processed securely through Shopify Payments and other payment processors — we do not store full payment card details).
Account information: if you create an account, we store your login credentials and order history.
Communications: messages you send us via email, contact forms, or customer support.
Marketing preferences: if you subscribe to our email list, we store your email and engagement history.

We also automatically collect information when you visit our site, including:

Device information (browser type, operating system, IP address)
Browsing behavior (pages viewed, time on site, products viewed)
Referral source (how you arrived at our site)
Cookie data (see Cookies section below)

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your orders, account, and customer service requests
Send marketing emails (only if you have opted in — you can unsubscribe at any time)
Improve our website, products, and customer experience
Detect and prevent fraud
Comply with legal obligations
Show you relevant advertising on third-party platforms such as Meta (Facebook and Instagram)

Third Parties We Share Information With

We share personal information with third parties only as necessary to operate our business:

Shopify: our e-commerce platform, which handles orders, payments, and site hosting.
Payment processors: including Shopify Payments, PayPal, Apple Pay, Google Pay, and Shop Pay.
Shipping carriers: to deliver your orders.
Email marketing platform (Klaviyo): if you subscribe to our emails.
Meta Platforms (Facebook, Instagram): we use the Meta Pixel and Conversions API to measure ad performance and show relevant ads. This involves sharing certain data (such as page views, add-to-cart events, and purchases) with Meta. You can learn more about and control Meta's data use at facebook.com/about/privacy.
Analytics providers: we may use Google Analytics or similar services to understand how visitors use our site.
Review platforms: such as Trustpilot or on-site review tools, when you choose to leave a review.

We do not sell your personal information for monetary compensation. However, certain data sharing with advertising partners (such as Meta) may be considered a "sale" or "sharing" under some US state privacy laws. You can opt out using the methods described below.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our site, remember your preferences, analyze traffic, and deliver relevant advertising. You can manage cookies through your browser settings. Note that disabling cookies may affect site functionality.

Your Rights

If you are a resident of the European Union or United Kingdom, under GDPR you have the right to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your personal information
Restrict or object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with your local data protection authority (in Portugal, the Comissão Nacional de Proteção de Dados — cnpd.pt)

If you are a resident of California, under the California Consumer Privacy Act (CCPA/CPRA) you have the right to:

Know what personal information we collect, use, and share
Request deletion of your personal information
Opt out of the sale or sharing of your personal information (including for targeted advertising purposes)
Correct inaccurate personal information
Limit the use of sensitive personal information
Non-discrimination for exercising these rights

If you are a resident of Virginia, Colorado, Connecticut, Utah, or other US states with comprehensive privacy laws, you have similar rights as described above.

To exercise any of these rights, email us at help@clermontier.com with the subject line "Privacy Request." We will respond within 30 days (EU/UK) or 45 days (US) as required by applicable law. We may need to verify your identity before fulfilling certain requests.

How to Opt Out of Targeted Advertising

If you would like to opt out of targeted advertising on our site:

Email us at help@clermontier.com with "Do Not Sell or Share My Information" in the subject line.
Adjust your ad preferences directly with Meta at facebook.com/adpreferences.
Use browser-based opt-out tools or install ad-blocking software.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, loss, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. Order information is typically retained for a minimum of 7 years to comply with tax obligations.

Children's Privacy

Our site is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

International Data Transfers

Because we operate from Portugal and serve customers in the United States and elsewhere, your personal information may be transferred to and processed in countries other than your country of residence. We rely on appropriate safeguards (including Standard Contractual Clauses) to protect your information during such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please email us at help@clermontier.com.

Frequently asked questions

We accept returns within 14 days of delivery on eligible items that are unworn, unused, and in their original condition, with tags and packaging included. To request a return, please contact our team and we will guide you through the next steps.

Orders are typically processed within 1 to 3 business days. Estimated delivery times are usually 7 to 12 business days for the United States and 7 to 15 business days for international orders.

Shipping rates are calculated at checkout based on your location and order value. Any available shipping offers or thresholds will also be shown during checkout.

Yes. Once your order has been dispatched, you will receive a confirmation email with tracking details, when available.

Some promotional or marked-down items may be final sale. Where applicable, this will be clearly stated on the product page or at checkout.