Returns Policy

We want you to feel confident when shopping with Clermontier.

If for any reason you are not fully satisfied with your order, you may request a return within 14 days of receiving your items.

To be eligible for a return, items must be unworn, unused, unwashed, and returned in their original condition, with all original packaging and tags still attached.

For hygiene reasons, we reserve the right to refuse returns that show signs of wear, use, washing, damage, or that are returned without their original packaging.

To initiate a return, please contact us at help@clermontier.com with your order number and reason for return. Our team will provide the next steps and return instructions.

Please note:

  • Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
  • Original shipping costs are non-refundable unless required by law.
  • Items sent back without prior return approval may not be accepted.

Once your return is received and inspected, we will notify you regarding approval. If approved, your refund will be processed to your original payment method within a few business days.

If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery and include clear photos so we can resolve the issue promptly.

For any return-related questions, please contact us at help@clermontier.com.

Frequently asked questions
What is your returns policy?

We accept returns within 14 days of delivery on eligible items that are unworn, unused, and in their original condition, with tags and packaging included. To request a return, please contact our team and we will guide you through the next steps.
When will my order arrive?

Orders are typically processed within 1 to 3 business days. Estimated delivery times are usually 7 to 12 business days for the United States and 7 to 15 business days for international orders.
How much is shipping?

Shipping rates are calculated at checkout based on your location and order value. Any available shipping offers or thresholds will also be shown during checkout.
Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive a confirmation email with tracking details, when available.
Are any items final sale?

Some promotional or marked-down items may be final sale. Where applicable, this will be clearly stated on the product page or at checkout.